A new HMRC Alternative Dispute Resolution trial for Small and Medium Enterprise businesses in underway.
HM Revenue & Customs (HMRC) is extending its Alternative Dispute Resolution (ADR) trial to Small and Medium Enterprise (SME) customers. ADR is an alternative way of resolving tax disputes relating to tax enquiries.
Under ADR an independent facilitator, who has not been involved in the dispute before, will work with both the taxpayer and the HMRC to try to broker an agreement between the parties. ADR is proven to be a cost-effective way of resolving legal disputes.
In this stage of the trial, ADR will only be available to taxpayers based in North Wales and the North West of England (see Map).
ADR covers both VAT and direct taxes disputes. Entering into the ADR process will not affect a taxpayer's existing review and appeal rights.
Andrew Gotch, Chairman of the CIOT’s Owner Managed Business Sub-Committee, said:
“This is a welcome move…evidence from the earlier phase of the pilot suggests that participants usually emerge far better off either in terms of getting a solution or understanding each others’ positions better, thus saving stress, time and costs all round”.
If you would like a case to be considered for the ADR process, please call HMRC on 01492 523747 between 9.00 am and 4.00 pm, Monday to Friday. You will hear back from HMRC within 30 days.
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