In the March Agent Update HMRC has introduced GOV.UK One Login as a new way of signing into government services.
From May 2024, taxpayers who access HMRC's online services for the first time will be asked to create a GOV.UK One Login account. Agents and taxpayers who already have a Government Gateway account will continue to access HMRC's services as normal.
This new sign in route is intended to replace all other routes eventually, including the Government Gateway. In terms of signing in, it requires proving identity using an email address and password.
When asked to create a GOV.UK One Login there will be a new authorisation and identity verification process which will require having identification documents to hand such as a passport or driving licence. There will be three ways for individuals to prove their identity:
- with the GOV.UK ID Check app
- by answering security questions online
- at a Post Office
The method used will depend on an individual's device and which type of photo ID they have.
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