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HMRC staff say that they have been deluged by phone calls, following the issue of wrong tax codes for 2010/11 as a result of using out-of-date information.

Impact assessment:

Tax agents - allow 30 to 45 minutes per client for call time and disruption.
HMRC - was this is the department's budget?

 

 

See also:

Tax planning advice: HMRC issue new OT codes