In 'Automated Decisions: Technical Note' published in October 2019, HMRC proposes new legislation for inclusion in the Finance Act 2020. The proposals mean that anything that can currently be done by an officer may instead be completed by HMRC through the use of a computer or other electronic means, whether automatically or not.

This follows a string of tax and tax penalty appeal defeats for HMRC where the tribunal has found that certain decisions were flawed when issued by a computer rather than by an actual human. It highlighted:

Although the government intends that the legislation will apply both retrospectively and prospectively, it will be in force until the Finance Act is passed.

Useful guides

Grounds for appeal: HMRC error
When can an error, mistake or procedural flaw made by HMRC provide a valid ground for making an appeal?

How to appeal a tax penalty (subscriber version)
What are the steps in making an appeal? What should your appeal cover? What does recent case law say on this topic?

External links

Automated decisions: technical guidance