HMRC staff say that they have been deluged by phone calls, following the issue of wrong tax codes for 2010/11 as a result of using out-of-date information.

  • The good news is that a coding error can easily be corrected by making a phone call to the tax office that issued the code.
  • The bad news is that this takes you via the automated switchboard, so you may experience delays in calling. 

Impact assessment:

Tax agents - allow 30 to 45 minutes per client for call time and disruption.
HMRC - was this is the department's budget?



See also:

Tax planning advice: HMRC issue new OT codes