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In last year’s Transformation Roadmap, HMRC set out their intention to become a digital-first organisation, with at least 90% of taxpayer and agent interactions taking place digitally by 2030. This week, a progress update was published, revealing that in 2025-26, 78% of taxpayer interactions with HMRC were through automated or digital self-serve channels, up from 76% in 2024-25.
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Following on from HMRC’s 2026 Tax Update last week, we take a closer look at several of the consultations and proposals. There are a lot of potential developments for tax agents and taxpayers to examine, including proposals that will require most VAT-registered businesses and employers to pay VAT and PAYE liabilities by Direct Debit.
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It's been a busy week on the tax front, with HMRC's 'Tax Update 2026' delivering a raft of tax policy announcements and consultations. While simplification and modernisation have been cited as driving the changes, there also seems to be a theme of tightening compliance in a bid to shrink the tax gap, currently estimated at £59.2 billion.
On 23 June 2026, the government made several tax policy announcements as part of HMRC's 'Tax Update 2026'. Several consultations were launched, including ones exploring more timely payments for Self Assessment taxpayers, the company distributions rules and a proposal to require payment of PAYE and VAT by Direct Debit.
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The confirmed timetable for the introduction of Multi-Factor Authentication (MFA) on agent accounts leads this week's updates. We also have news of HMRC’s relaunched agent webchat service, a new government AI chatbot that can answer tax questions and a case involving goodwill alleged to be owned personally after the incorporation of a business.
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There are several important updates this week, despite the world of tax having been slightly quieter. As we previously reported, Multi-Factor Authentication (MFA) will soon be required for all HMRC agent accounts, including the Agent Services Account and Online Services Account. Individuals and organisations who access HMRC services are already subject to MFA.
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