HMRC have different addresses for PAYE, SA and CGT customers to use.

Deciding which address to use is the fun part! Follow these rules:

  • If a tax office writes to you, reply to that tax office, wherever it is located.
  • Self assessment (income tax and CGT for individuals) use the address below.
  • Employers (PAYE and NICs) use the address below.

Helplines for HMRC: (have your NI number with you when you phone) and follow this link

HMRC main addresses - follow the links to the relevant contacts page which gives phone numbers and instructions.

Self Assessment - general enquiries
HM Revenue and Customs 
BX9 1AS 
United Kingdom 

Contacts page

HM Revenue and Customs - Self Assessment to change your details
PO Box 4000 
Cardiff 
CF14 8HR 
United Kingdom 

Contacts page

Employer general enquiries
 
PT Operations North East England 
HM Revenue and Customs
BX9 1BX
United Kingdom

Contacts page

 

Queries about National Insurance contributions

PT Operations North East England 
HM Revenue and Customs 
BX9 1AN 
United Kingdom 

Contacts page

Employer PAYE payment enquiries

HMRC 
Direct 
BX5 5BD 
United Kingdom 

Contacts page

 

Complaints:

About Self Assessment and PAYE  to: HMRC PAYE and Self Assessment complaints, BX9 1AB.


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Comments (2)

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Have written here to the above address several times 3/4 over the past month. I get no reply. Because I am outside the UK now I am not allowed to register properly. I.E I need to have a UK passport and have to have a credit rating! Phoning from...

Have written here to the above address several times 3/4 over the past month. I get no reply. Because I am outside the UK now I am not allowed to register properly. I.E I need to have a UK passport and have to have a credit rating! Phoning from outside the UK cost a fortune as you have to wait to be directed for over 20 minutes and still get no satisfaction. The only letter I got initially was supposed to have a p53 form enclosed which it did not. Ever since all the above letters have gone unanswered and Skype is useless.Very poor and bureaucratic service.

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I am unimpressed by HMRC.
I wrote some 6 weeks ago saying I could just pay my 2018/19 tax but was not in a position effectively to lend to the Government for 2019/20. a year in which my trading in the Art World has been abysmal. No answer.

Today...

I am unimpressed by HMRC.
I wrote some 6 weeks ago saying I could just pay my 2018/19 tax but was not in a position effectively to lend to the Government for 2019/20. a year in which my trading in the Art World has been abysmal. No answer.

Today I rang up to report what was obviously a scam. An Indian - called Mike Wilson ! - rand to say I owed tax going back to 205 ! This could be worth investigating. He gave his telephone number as 0740 176 6723 and his work/identity ? number as 180359.

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Comment was last edited about 3 days ago by Nichola Ross Martin Nichola Ross Martin
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