User accounts

A paid subscription to rossmartin.co.uk provides a user account for a set number of team members depending on the size of the firm. Please see our ‘fair usage’ policy below.

User accounts are for the sole use of the named user and the sharing of login details is not permitted.

Contact our subscription team to request additional user accounts for other members of your team.

We reserve the right to suspend your account and the accounts of any other users in your business if we suspect a breach of any part of our Terms.

Fair usage and ‘partner’ definition

The calculation of your subscription fee is based upon the number of partners and/or directors in the business.  You are responsible for providing us with a current and accurate number of ‘partners’ in your firm at the start of each membership period, or selecting the appropriate subscription when paying online.

The number of user licences provided with your subscription is as follows

• Sole practitioner/single partner: 5 users
• Two partners: 10 users
• Three partners: 15 users
• Four partners: 20 users

Fair usage numbers for five or more partners by agreement with the membership team.

We use partner numbers to broadly estimate the amount of usage and value the firm will derive from our resources. We define a partner as any partner, director or similar who is a general practice portfolio holder and takes ultimate responsibility for the services provided to their portfolio of clients (without anyone else routinely reviewing their work). This could include both equity and non-equity partners of a partnership and both shareholders and Directors of a company. It would not include managers who hold a portfolio but whose work is all undertaken in the name of and/or reviewed by a separately named partner.

It is acceptable for non-general practice partners to be excluded from the headcount i.e. those who run teams or services outside of taxation, audit, financial reporting, management accounting, advisory and compliance. For example, you may exclude financial services partners, corporate finance partners and HR partners. The managing partner or principal should always be included in the headcount. This process can be judgmental and so to ensure full transparency and mutual fairness, we ask you to disclose your headcount basis and assumptions to us, if there is any area of uncertainty. Our team are on hand to advise and will ensure a consistent and fair approach across our client base. The final decision of partner numbers is that of 20:20 Innovation.

Please inform us of any changes to partner numbers during your membership period. In most cases, this will not affect your membership price but it will enable us to process your next renewal efficiently. We do reserve the right to increase the current membership fee in circumstances of partner growth achieved by acquiring another firm.

Membership pricing is based on singular practices / legal entities. Please contact us to discuss pricing for networks, associations and other groups or cohorts of practices.

Decisions on the licence required and fee payable as well as application of our fair usage policy, are at the sole discretion of the Website subscriptions administration team. This includes any variations to the subscription fees and prices set out on the Subscriptions page or any other material produced by us.

Subscription term

All subscriptions are for a 12-month term. The contract between the Subscriber and RossMartin for the supply of access to The Website shall come into force on the day of receipt of order confirmation. Our default method of payment is by instalment. Your subscription begins on the day we provide you with login details for rossmartin.co.uk, i.e. if your login details are provided on 15 August 2025, your subscription will grant you access to rossmartin.co.uk from 15 August 2025 – 14 August 2026. The dates are confirmed on your sales invoice.

Your subscription will automatically renew unless you ask us to suspend or cancel it. Renewals of an existing subscription are for an additional 12-month term, beginning the day after your previous subscription ends. i.e. If your initial subscription runs until 14 August 2025, it will autorenew on 15 August 2025, unless you ask otherwise.

Cancellation: we will send you a reminder before the end of the annual subscription period. You may request cancellation up until the day before auto-renewal by replying to that email or contacting our subscription team.

Copyright

This Website is built on Joomla, made available under the GNU General Public License Version 2 or later. http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

The Website written and displayed content: 'Materials'  (i.e. articles, guides, images etc) are covered by copyright and trademark law. Plagiarism or any other breach of copyright is also a breach of professional standards.

The following permissions are given to paid subscribers:

• Subscribers have permission to download or print Materials strictly for their personal use or for their clients, provided they do not alter the content or delete any information relating to copyright or ownership.

The following use of Materials is prohibited and permission is required where noted:

• Materials cannot be reproduced on any third-party websites without written permission.
• Materials may not be distributed for any purpose other than stated above without prior written permission.
• The commercial copying, selling or lending of any Materials is prohibited.
• It is prohibited to use any Materials as training data for AI.

Warranty

The publishers make reasonable efforts to ensure the reliability of the Website content. Given the changing nature of tax legislation Website content is regularly reviewed and updated. There may often be a time delay between the passing of new legislation or the reporting of a relevant tax case and the time it takes us to update all relevant notes on the Website. The publishers endeavour to regularly summarise the major changes in our weekly 'Ross Martin Tax: SME News', also shared in the weekly email newsletter, 'SME Tax News'. Paid subscribers to the Website are subscribed to our SME Tax News mailing list when they first subscribe. You can also sign up to receive our weekly emails here.

Limitation of Liability

The information included in this Website is provided as a general guide only and not intended to be a substitute for taking advice and should not be relied upon as such. Tax is like any other law; whether something is right or wrong depends on the context and the facts and circumstances of each case. The publishers disclaim, without limitation, all liability for any loss or damage of any kind, including any direct, indirect or consequential damages, which might be incurred through the use of material on this Website or access to the Website. This clause also extends to losses and damages incurred through viruses. If you have a tax query or are looking for bespoke tax advice please use the Virtual Tax Partner support service.

CPD courses: Limitation of Liability

Please refer to our Limitation above, any presentations given are intended for general information purposes only and should not be relied on as a substitute for taking advice in any particular circumstances. No responsibility is accepted for any loss which may arise from reliance on information contained in any of our courses. Before acting on anything contained in a course, please contact your usual Virtual Tax Partner contact.

All materials provided alongside the webinars will have copyright statements included on them, depending on the terms set by the particular author. The subscriber is required to adhere to these statements at all times. In particular:

No part of the document may be reproduced or transmitted in any form or by any means or stored in any retrieval system of any nature without the prior written permission. Retention for personal use and consumption is permitted. Provision of the materials to third parties, including but not limited to clients of the subscriber, is prohibited.

We cannot accept responsibility for any person acting or refraining to act as a result of any material provided with a webinar or otherwise shared during or after the training course to which it relates.

User Tracking

We may analyse visits from users to our website to see what you are viewing on our website. We do this via Google Analytics to improve content, to check that you are not sharing subscriptions and we do not sell this data to third parties.

Links to Third-Party Sites

This Website may provide links to other websites. We are unable to fully review all pages linked from this Website and cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the individual terms and conditions of use of those sites. Provision of links to third-party websites should not be considered an endorsement.

Our data

The data on this website, referred to as our Materials, is subject to copyright as noted above.

General Privacy Policy

We use Google Analytics, a web analytics tool that allows us to view a variety of reports about how visitors interact with this Website. It collects information anonymously without identifying individual visitors, click here for further details on Google's policies. 

Advertising:

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this Website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to this Website and/or other sites on the Internet.
• Users may opt out of personalised advertising by visiting Ads Settings. (Alternatively, you can opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.)

Updating Content

The publishers reserve the right to make improvements and/or changes in the documents and/or other materials contained on this Website at any time without notice. Subscribers are advised of major updates via the SME Tax Update email. Minor updates are not announced. Warning: there may be substantial changes to material following the Chancellor’s Budget report, spending reviews or an equivalent. While we endeavour to reflect announced tax policy changes in our material in a timely fashion, it is not practicable to update all materials contained on this Website immediately after an announcement is made. As such, there may be a delay in fully updating our content for announced changes. 

Governing Law and Jurisdiction

Any use of the Website or any legal disputes arising in connection with it shall be governed by UK law.

Trade Marks

www.rossmartin.co.uk © is brought to you by Tiger Dog Media & Publishing Ltd, trading as Rossmartin.co.uk, Registered in England and Wales, Company registration 08187601, Registered office: TS4, Pinewood Business Park, Coleshill Road, Birmingham, B37 7HG.

Ross Martin®, Virtual Tax Partner®, and VtaxP® are all Registered Trade Marks.

Payment terms

All subscriptions are for 12 months from the date of activation or renewal. Changes to this term and application of any extension or reduction in the annual term are at the discretion of the RossMartin administration team.

You may choose to pay either the one-off fee or by equal monthly instalments.

If you choose to pay by instalment, the subscription term is 12 months. If your Direct Debit instruction is cancelled during the subscription period, you are liable to pay us the outstanding amount of the subscription fee in full immediately by an alternative payment method or by way of a new Direct Debit instruction. For example, if you have opted to pay in 12 instalments, and your Direct Debit is cancelled after five months, you will be liable either to immediately pay the sum of the remaining seven instalments (the outstanding subscription fee) by an alternative payment method or set up a new Direct Debit mandate for the remaining period.

If an instalment is late or missed, we reserve the right to remove access to all paid content on rossmartin.co.uk for any user accounts associated with that instalment plan until the account is brought up to date.

If you cancel your Direct Debit before the end of the subscription period, you agree that any outstanding instalments are immediately recoverable by us from you as a debt.

One-off annual subscription payments are non-refundable, except under exceptional circumstances and at our sole discretion.

By accessing any paid content on rossmartin.co.uk you agree to the terms outlined above.

Opening hours

Our normal office hours are Monday to Friday 9am - 5pm UK time.

If you subscribe outside of our normal office hours you will receive your login and onboarding information the next working day.

Virtual Tax Partner® support

Virtual Tax Partner® support (VtaxP) is a 'pay as you go' independent tax advisory service. This is owned and delivered by Ross Martin Tax Consultancy Limited (RMTC), a separate legal entity.

• A paid subscription to rossmartin.co.uk DOES NOT provide you with free tax advice from VtaxP ®.
• Subscribers to rossmartin.co.uk receive a 25% discount to tax support services provided by RMTC. 
• If you raise a VtaxP query on the portal www.VtaxP.co.uk you will be required to create and account and set a password to use that service and upload your details for anti-money laundering risk assessment. See VtaxP: Terms & Conditions for more details. 

Privacy Notice

1. Ownership and Administration 

The Website and its contents are operated by Carlatton Capital Limited, which acquired Tiger Dog Media and Publishing Ltd, trading as rossmartin.co.uk and Ross Martin Tax Consultancy Limited, trading as Virtual Tax Partner® (VtaxP®). Carlatton Capital Limited's trading companies include Ross Martin Tax Consultancy Limited, 20:20 Innovation Training Ltd, and Tiger Dog Media and Publishing Ltd. 

2. Data Processing, Collection, and Sharing 

When submitting your data on rossmartin.co.uk, you consent to your information being shared within Carlatton Capital Limited’s trading companies, including 20:20 Innovation Training Ltd, Ross Martin Tax Consultancy Limited, and Tiger Dog Publishing, for marketing and service provision based on legitimate interest. Data will be securely stored on HubSpot, a GDPR-compliant CRM, and will not be sold to third parties. 

3. Contact and Further Information 

For data privacy concerns or to contact our Data Protection Officer, please use the Website's contact form or write to us at: 
TS4 
Pinewood Business Park 
Coleshill Road 
Birmingham 
B37 7HG 

GDPR Privacy Notice

Tiger Dog Media & Publishing Ltd

Email privacy policy

When you receive an email from us it is because you have registered on this site and signed up to Ross Martin Tax’s SME Tax Update and/or you are a paid subscriber to rossmartin.co.uk, paid for access to resources on the Website, attended one of our events, or met us at a trade show or other networking event and confirmed you would like to hear from us.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to us.

To stop receiving email from us?

Please click the unsubscribe link at the bottom of our email. 

Protecting your privacy

The type of personal information we collect
We currently collect and process the following information:

1. Your name, business name and address and other contact details.
2. Your IP address and location 
3. Your email address

How we get your information and why we have it.

• 1. and 3. We retain this information in order to send you invoices for subscriptions and to send out subscription renewal reminders.
• 2. this is collected via Google Analytics and our site's analytics. We use this data to see how popular articles are.
• 3. we retain this email so we can send you our weekly newsletters and occasional additional updates we think will be of interest to you.

We do not share this information with any others, although certain government bodies can obtain access to our data at will.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting us
(b) We have a contractual obligation.
(c) We have a legal obligation.

We engage in up-to-date security measures to protect against the loss, misuse and alteration of data used by our system and we undertake never to share, sell, or rent individual personal information with anyone for their promotional use without your advance permission.  

We will not share your information with any third parties for the purposes of direct marketing.

This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have made an enquiry to us.
• You have made an information request to us.
• You wish to attend, or have attended, an event.
• You subscribe to our SME Tax News newsletter.
• You have applied for a job or secondment with us.
• You are representing your organisation.
• You visit our website and consent to our use of cookies.

We will be data controllers if you: 

• Visit our website. 
• Ask us a general question. 
• Subscribe to events, media, emails or industry updates.
• Register on the site or become a subscriber.
• Become a business contact. 
• Attend one of our online events.

Your rights:

You have the right to ask us for copies of your personal information

You have the right to ask us to rectify information you think is inaccurate.

You have the right to ask us to erase your personal information if we no longer need your data for the original reason we collected or used it.

You can also escalate matters to the ICO if you believe we are using your data in an unlawful manner. Please do contact us first to let us assist you before you do that so we can help you resolve the concern. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Their helpline number is UK 0303 123 1113. Their website is: https://www.ico.org.uk 

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