From 2 May HMRC will no longer provide agents with information on their clients’ pay, tax and employment history over the phone.
The change was announced in their Agent Update April / May 2017. In this HMRC say they have had a growing number of security issues recently in connection with such requests, including agents pretending to be clients or calling for clients where they don’t have the correct permissions.
As a result, from 2 May 2017 HMRC will no longer give out this information via their helplines:
- Agents can call to request information, but this will then be sent directly to the client.
- Alternatively clients can check the details in their Personal Tax Account.
HMRC do say they are working on a facility to enable agents to access this information online. This is expected to go live later this year.
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